Shipping policy
Shipping & Delivery
Standard Shipping
Songmont provides standard shipping to the following countries and regions:
Mainland China, Hong Kong SAR, Macao SAR, United States, Singapore, United Kingdom, Canada, Australia, Malaysia, France, Germany, United Arab Emirates, Saudi Arabia, Netherlands, Spain, Italy, Portugal, Mexico, Poland, Belgium, Romania, Kuwait, Japan, Sweden, Austria, Qatar, Ireland, Croatia, Denmark, New Zealand, Greece, Finland, Lithuania, Czech Republic, Bulgaria, Oman, Bahrain, Slovakia, Hungary, Latvia, Estonia, and Slovenia.
- Standard Shipping is free for orders over $100 USD.
- Orders below $100 USD are subject to a $30 USD shipping fee.
Express Shipping
- Express shipping is available to selected countries and regions.
- Express Shipping rates will be calculated and displayed at checkout.
Estimated Delivery Time
Delivery times vary depending on your destination and selected shipping method.
View estimated delivery times for your country / region →
The delivery time lookup opens in a new tab.
Please note: Estimated delivery times are calculated from the date your order is shipped and do not include order processing time.
All delivery times are approximate. Delays may occur due to peak seasons, public holidays, customs clearance, international geopolitical developments, force majeure events, or other unforeseen circumstances.
Order Processing Time
In-Stock Items
Please allow an additional 1–3 business days for order processing and preparation.
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link. Please allow up to 12 hours for tracking information to become available or update.
If your tracking information has not been updated for an extended period, please contact our Customer Service team with your order number and tracking information.
Pre-Order Items
For pre-order items, the estimated shipping date will be specified on the product page at the time of purchase.
Duties & Taxes
In most cases, duties and taxes are included in the prices displayed on our website, so you generally will not be required to pay additional charges upon delivery.
However, due to changes in local customs regulations, tax policies, or other exceptional circumstances, additional duties or taxes may apply. If you have any questions regarding duties and taxes, please feel free to contact our Customer Service team for assistance.
Shipping Issues & Address Changes
If your package is delayed, lost, damaged, or marked as delivered but you have not received it, please contact our Customer Service team with your order number and tracking information.
We will assist you in contacting the carrier and resolving the issue.
Please ensure that your shipping address and contact information are accurate when placing your order. Songmont cannot guarantee changes to the shipping address once an order has been processed or shipped.