FAQs

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, and Shop Pay.

Yes. Eligible customers can choose Klarna at checkout to pay in installments. Availability may vary by region and order.

Please try another payment method or device and make sure your billing information matches your payment details. If the issue persists, please contact our Customer Care team with a screenshot of the error.

To keep your bag looking its best, please follow our recommended care instructions. For detailed information on leather care and maintenance, please visit our Care Guide.

Yes. Songmont products are covered by a 12-month warranty for eligible product-related issues. Warranty coverage is subject to our warranty terms and excludes normal wear and tear or damage caused by improper use.

Please contact our Customer Care team via Live Chat or email us at customerservice@songmont.com. Please provide your order number, product information, a description of the issue, and clear photos of the affected area. Our team will review your request and advise you on the appropriate solution.

For customers who have previously purchased a Songmont product, we may be able to check the availability of individual accessories such as straps, handles, hardware, or dust bags. Please provide your order number, product details, the accessory you need, and the reason for your request.

Leather is a natural material, so variations in grain, texture, softness, and color may occur. If you believe the product differs from its description or images, please contact us with photos and details so we can review the case.

Songmont is a Chinese original leather goods brand rooted in Eastern minimalist design aesthetics, combining traditional craftsmanship with modern functionality.

Yes. All products purchased directly from songmontofficial.com are 100% authentic Songmont products. We do not authorize third-party sellers, so we cannot guarantee the authenticity of products purchased elsewhere.

You can find our latest store locations, addresses, and contact information on our Store Locations page.

At this time, Songmont focuses on direct retail and does not offer wholesale or distributor partnerships.

Orders can only be canceled or modified before they are processed for shipping. Since orders are generally shipped within 72 hours, please contact us as soon as possible if you need to make a change.

If your order has not been shipped, we may be able to update the shipping address. Once the order has been shipped, changes may not be possible. Please contact us as soon as possible with your updated information.

After placing your order, you will receive an order confirmation email. Once your order ships, you will receive a separate email with your tracking number. If you cannot find these emails, please check your spam folder or contact Customer Care with your order number.

For available destinations, shipping rates, delivery times, and other details, please visit our Shipping Policy.

We offer free worldwide shipping on orders over $100 USD. Orders below $100 USD are subject to a flat $30 USD shipping fee. Please note that shipping is not available to certain restricted destinations. For details, please see our Restricted Destinations.

For most destinations, duties and taxes are included in your order total. For certain destinations, additional duties or taxes may apply during customs clearance. If applicable, you will be notified by the local customs office or shipping carrier, and these charges are the recipient’s responsibility.

If your tracking information has not updated, please allow up to 48 hours for the carrier's system to update. For lost packages, please first contact the carrier with your tracking number. If the issue cannot be resolved, contact our Customer Care team and we will assist you.

Please submit a return or exchange request here Make A Return. Eligibility will depend on the return window, item condition, and applicable policy. For eligible returns, items should be returned in their original condition with tags, packaging, and accessories.